Refund policy

Returns

We accept returns within 30 days of delivery for items that are unopened and unused, in their original packaging. To start a return, email us at enokforskin@gmail.com with your order number and the item(s) you'd like to return. Please do not send items back before we confirm your return request.

Because our products ship from Korea, return shipping to Korea is paid by the customer unless the item arrived damaged, defective, or incorrect.

Damaged, defective, or wrong items

Please inspect your order on arrival. If an item is damaged, defective, or not what you ordered, email us within 7 days of delivery with your order number and photos of the item and packaging. We will send a replacement or issue a full refund, including shipping.

Non-returnable items

For hygiene and safety reasons, opened or used skincare products cannot be returned unless they are damaged or defective. Gift cards and free gifts/samples are also non-returnable.

Exchanges

The fastest way to get a different item is to return the original (if eligible) and place a new order once the return is approved.

Refunds

Once we receive and inspect your return, we will notify you of the result. Approved refunds are issued to your original payment method within 10 business days. Original shipping fees are non-refundable unless the return is due to our error. If you haven't received your refund 15 business days after approval, please contact us at enokforskin@gmail.com.